top of page

SHIPPING & RETURNS

SHIPPING POLICY

At MS Group, we offer fast and reliable shipping at an affordable cost. Our products are carefully packaged to ensure they arrive in perfect condition. We offer free shipping on orders over RM250 and a flat rate of RM10(WM) & RM18(EM) on all other orders. Please note that shipping times may vary depending on your location. If you have any questions about shipping, please feel free to contact us.
 
At MS Group, we strive to provide our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, do reach out to us through our social media or email us at meiyee.msgroup26@gmail.com. If you have any questions about our return policy, please feel free to contact us.

RETURN & EXCHANGE POLICY

At MS Group, we are committed to providing you with top-quality products. We do not offer refund but we do offer product exchanged only for products that arrive damaged, broken, or with leakage issues.

 

If you encounter such problems, please find us on our social media or email us at meiyee.msgroup26@gmail.com as soon as receive, providing your order number and relevant details. We do not offer refunds for reasons unrelated to product defects. Once authorized, please return the item in its original packaging.

 

For any assistance or inquiries, reach out to our customer support team at meiyee.msgroup26@gmail.com or reach out to us on our social media. Thank you for choosing MS Group.

bottom of page